Terms of service

Terms & Conditions

Last updated: 1st June 2026

These Terms & Conditions apply to the use of this website and to all purchases made from Fondea Studios.

Please read these Terms carefully before using our website or placing an order. By accessing our website, browsing our products, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refunds Policy.

If you do not agree to these Terms, you should not use our website or place an order with us.

1. Information About Us

This website is operated by Fondea Studios.

Legal entity: [Insert company legal name]
Trading name: Fondea Studios
Company number: [Insert company number]
Registered office: [Insert registered office address]
Email: customerservices@fondeastudios.com
Website: [Insert website URL]

References in these Terms to “Fondea”, “Fondea Studios”, “we”, “us” or “our” mean the business operating this website.

References to “you”, “your” or “customer” mean the person using our website or placing an order with us.

2. Scope of These Terms

These Terms apply to:

• your use of our website;

• any order placed through our website;

• any purchase of products from us;

• any account you create with us;

• any interaction with us by email, social media, messaging, customer service or otherwise;

• any promotional offers, discount codes, gift cards, pre-orders or special releases, unless separate terms apply.

If there is any conflict between these Terms and a specific promotion, product, pre-order or campaign term, the more specific term will apply.

3. Your Status

By placing an order with us, you confirm that:

• you are at least 18 years old, or you have the permission of a parent or guardian;

• you are legally capable of entering into a binding contract;

• the information you provide to us is complete, accurate and up to date;

• you are purchasing for personal use and not for unauthorised commercial resale, unless we have agreed otherwise in writing;

• you will comply with all applicable laws when using our website and purchasing our products.

We reserve the right to refuse service, cancel orders or suspend access to our website where we reasonably believe these Terms have been breached.

4. Website Use

You may use our website for lawful personal shopping purposes only.

You must not:

• misuse our website;

• interfere with the security or functionality of our website;

• attempt to gain unauthorised access to our systems;

• use automated bots, scraping tools or data extraction software;

• copy, reproduce or commercially exploit website content;

• place fraudulent, abusive or misleading orders;

• use our website in a way that could damage Fondea Studios or its reputation.

We may suspend, withdraw or restrict access to all or part of our website at any time, including for maintenance, updates, security, operational or legal reasons.

We do not guarantee that our website will always be available, uninterrupted, secure or error-free.

5. Product Information

We take reasonable care to describe and display our products accurately. However, product images, descriptions, colours, measurements and styling are provided for guidance only.

You acknowledge that:

• colours may appear differently depending on screen settings, lighting, photography, editing and device display;

• product measurements are approximate;

• fit may vary depending on body shape, styling preference and fabric composition;

• product names, styling descriptions and editorial copy are for branding and guidance only;

• minor differences between product batches may occur.

6. Linen and Natural Fabric Disclaimer

Fondea Studios products may include linen or linen-blend fabrics.

Linen is a natural fibre. Natural variations in weave, slubbing, texture, softness, colour tone and appearance are part of the character of linen and do not constitute faults or defects.

Due to the nature of linen and natural fabrics:

• slight irregularities may be visible;

• fabric may soften with wear and washing;

• creasing is expected;

• colour tone may vary slightly between batches;

• texture may vary between garments;

• shrinkage may occur if care instructions are not followed.

You are responsible for reading and following all garment care labels and care instructions.

We are not responsible for damage caused by incorrect washing, drying, ironing, steaming, bleaching, stain treatment, storage, wear or misuse.

7. Sizing and Fit

Our size guide is provided to help customers choose the most suitable size. It does not guarantee a perfect fit.

You are responsible for checking the size guide before ordering.

Measurements may vary slightly due to:

• fabric behaviour;

• production tolerances;

• garment finishing;

• measuring method;

• natural movement of linen and woven fabrics.

A minor measurement variation will not usually be treated as a product fault.

8. Prices

All prices are shown in GBP sterling unless stated otherwise.

Prices include UK VAT where applicable, but exclude delivery charges unless expressly stated.

Delivery charges will be shown at checkout before you place your order.

We may change prices at any time. Price changes will not affect orders that we have already accepted, except where there has been an obvious pricing error.

9. Pricing Errors

We take care to ensure prices are accurate. However, errors may occur.

If a product is incorrectly priced, we may:

• reject or cancel the order;

• contact you for instructions;

• refund any amount already paid;

• require the return of goods supplied where the pricing error was obvious and unmistakable and could reasonably have been recognised as an error.

We are not obliged to supply a product at an incorrect lower price where the error is obvious or reasonably recognisable.

10. Payment

Payment must be made using one of the payment methods available at checkout.

Your payment may be processed by third-party payment providers, such as Shopify Payments, Stripe, PayPal, Klarna, Clearpay or other providers we may make available from time to time.

We do not store your full payment card details.

By placing an order, you confirm that:

• you are authorised to use the payment method provided;

• the billing information supplied is accurate;

• sufficient funds or credit are available;

• you will not make fraudulent chargebacks or payment disputes.

If your payment is refused, reversed, charged back or flagged as suspicious, we may cancel your order or suspend fulfilment.

11. Order Process

After placing an order, you may receive an email acknowledging receipt of your order.

This acknowledgement does not mean your order has been accepted.

Your order is an offer to purchase products from us. We accept your order only when we send you a dispatch confirmation or otherwise confirm that your order has been fulfilled.

A contract between you and us is formed only when we accept your order.

The contract will only apply to the products confirmed in the dispatch confirmation. If your order contains multiple products, each product may be accepted separately.

12. Right to Refuse or Cancel Orders

We reserve the right to refuse, cancel or limit any order at our discretion, including where:

• the product is unavailable;

• there is a pricing or product description error;

• payment has not been authorised;

• fraud or suspicious activity is suspected;

• delivery information is incomplete or inaccurate;

• you fail to provide information reasonably required by us;

• we believe the order is for unauthorised resale;

• there is abuse of promotions, discount codes or returns;

• you have previously breached these Terms;

• we are unable to fulfil the order due to circumstances outside our control.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item, unless we are legally entitled to withhold or deduct any amount.

We will not be liable for any loss, inconvenience, disappointment or cost arising from order refusal or cancellation, except where required by law.

13. Stock Availability

All products are subject to availability.

We may sell limited quantities or limited edition releases. Adding a product to your basket does not reserve it.

If an item becomes unavailable after you place an order, we may cancel the affected item and refund you.

14. Pre-Orders

We may offer pre-order items from time to time.

Pre-order delivery dates are estimates only and may change due to production, shipping, customs, supplier or operational delays.

If you purchase a pre-order item:

• payment may be taken at the time of order;

• your order may be dispatched later than standard items;

• items ordered with pre-order products may be shipped together or separately;

• you will be informed of material delays where reasonably possible.

You may cancel a pre-order before dispatch unless the item is personalised, custom-made or otherwise excluded by law.

15. Delivery

We currently sell online only.

Delivery options, estimated delivery times and costs will be shown at checkout or in our Shipping Policy.

Delivery estimates are not guarantees.

We are not responsible for delays caused by:

• courier disruption;

• customs checks;

• strikes;

• incorrect delivery information;

• failed delivery attempts;

• weather events;

• public holidays;

• high order volumes;

• events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

If you provide an incorrect or incomplete address, you may be responsible for additional costs, failed delivery, re-delivery, return-to-sender charges or loss of the parcel.

16. Risk and Ownership

Risk in the products passes to you when the products are delivered to the address provided by you.

Ownership of the products passes to you only once we have received full payment for the products and all applicable delivery charges.

17. Failed, Refused or Unclaimed Deliveries

If a parcel is refused, unclaimed, undeliverable or returned to us because of customer error, we may deduct from any refund:

• original delivery charges;

• return shipping charges;

• courier fees;

• customs charges;

• handling or administrative costs reasonably incurred.

If a parcel is abandoned, destroyed or retained by a courier or customs authority due to your failure to accept delivery, provide information, pay applicable charges or collect the parcel, we may be unable to refund you.

18. International Orders, Customs and Duties

If we offer international shipping, your order may be subject to import duties, taxes, customs fees, clearance charges or local administrative fees.

You are responsible for paying all such charges.

We do not control these charges and cannot predict their amount.

You are responsible for complying with the laws and regulations of the country to which the products are delivered.

We are not liable for delays, non-delivery, seizure or additional costs caused by customs or local import requirements.

19. Your Legal Right to Cancel

If you are a UK consumer buying online, you usually have a legal right to cancel your order within 14 days of receiving the goods, unless an exception applies.

To exercise your right to cancel, you must notify us clearly by email at:

customerservices@fondeastudios.com

Please include:

• your name;

• order number;

• delivery address;

• email address used for the order;

• the item(s) you wish to return.

You then have a further 14 days to return the goods to us.

You are responsible for return postage costs unless the item is faulty or we have stated otherwise.

This does not affect your statutory rights.

20. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms.

Returned products must be:

• new;

• unworn;

• unused;

• unwashed;

• unmarked;

• unsoiled;

• undamaged;

• free from odour, perfume, deodorant, make-up, fake tan, pet hair or other marks;

• returned with all tags, labels, hygiene seals, packaging, garment bags and accessories intact;

• returned in suitable protective packaging.

We reserve the right to inspect all returns.

If a return does not meet our conditions, we may:

• reject the return;

• refuse a refund;

• deduct an amount for loss in value;

• return the item to you;

• charge you for return shipping.

Refunds will usually be made to the original payment method.

We may withhold a refund until we have received the returned goods or you have provided evidence of return.

21. Sale Items and Promotions

Where legally permitted, sale items, archive sale items, final sale items, sample sale items, personalised items or items clearly marked as non-returnable may be excluded from discretionary returns.

This does not affect your statutory rights where an item is faulty, misdescribed or not of satisfactory quality.

Discount codes:

• must be used at checkout;

• cannot be applied retrospectively;

• may be subject to expiry dates;

• cannot usually be combined with other promotions;

• may exclude sale items, gift cards, delivery charges or certain products;

• may be withdrawn or amended at any time.

We reserve the right to cancel orders where a discount code is misused, shared unlawfully, exploited through technical error or used contrary to its terms.

22. Faulty or Misdescribed Products

We are under a legal duty to supply products that conform to the contract.

Nothing in these Terms affects your statutory rights.

If you believe an item is faulty or misdescribed, please contact us promptly at:

customerservices@fondeastudios.com

Please include:

• your order number;

• a description of the issue;

• clear photographs where possible.

Damage caused by normal wear and tear, misuse, accidental damage, failure to follow care instructions or improper washing will not usually be treated as a fault.

23. Personalised, Custom or Made-to-Order Items

Personalised, customised, altered, made-to-order or bespoke items cannot usually be cancelled, returned or refunded unless they are faulty or misdescribed.

This may include products with initials, embroidery, special alterations, custom sizing or other personalised features.

24. Gift Cards

If we offer gift cards, the following terms apply unless separate gift card terms are provided:

• gift cards are valid for the period stated at purchase;

• gift cards cannot be exchanged for cash;

• gift cards cannot be replaced if lost, stolen or used without permission;

• gift cards may only be used on our website unless stated otherwise;

• if an order paid by gift card is refunded, the refund may be returned to the gift card;

• we may cancel a gift card if fraud, misuse or error is suspected.

25. Accounts

You may be able to create an account on our website.

You are responsible for:

• keeping your login details confidential;

• ensuring your account information is accurate;

• all activity under your account.

We may suspend or close accounts where we suspect fraud, misuse, breach of these Terms or security risk.

26. Fraud Prevention

We take fraud prevention seriously.

We may carry out fraud checks and may request additional information to verify your identity, address, payment method or order.

If you do not provide requested information within a reasonable time, we may cancel your order.

We may report suspected fraud, chargeback abuse or unlawful activity to payment providers, law enforcement, delivery partners or relevant authorities.

27. Chargebacks and Payment Disputes

If you have an issue with an order, you should contact us first so we can try to resolve it.

If you raise a chargeback or payment dispute that we reasonably believe is false, abusive or inconsistent with these Terms, we reserve the right to:

• provide evidence to the payment provider;

• suspend future orders;

• recover costs reasonably incurred;

• refuse further sales to you.

This does not affect your legal rights.

28. Resale and Bulk Purchasing

Our products are intended for personal use.

You must not purchase products for unauthorised resale, commercial distribution, marketplace listing or export without our written consent.

We may cancel or limit orders that appear to be placed by resellers, bots, purchasing groups or unauthorised commercial buyers.

29. Intellectual Property

All intellectual property rights in our website, brand and content belong to Fondea Studios or our licensors.

This includes:

• the Fondea Studios name;

• logos;

• trade marks;

• product names;

• website design;

• product photography;

• campaign imagery;

• videos;

• reels;

• graphics;

• copy;

• size guides;

• styling content;

• packaging designs;

• product descriptions;

• social media content;

• email content;

• layouts and visual identity.

You may not copy, reproduce, distribute, publish, modify, frame, scrape, commercially exploit or use our content without our prior written permission.

You may view and print website pages for personal, non-commercial use only.

Nothing in these Terms grants you any rights in our intellectual property.

30. Designs and Product Copying

You must not copy, reproduce, photograph, reverse engineer, manufacture, commission, sell or distribute products, designs, patterns, samples or visual representations of Fondea Studios products for commercial purposes.

We reserve all rights to protect our designs, branding and creative work.

31. User-Generated Content

If you tag, mention, message, submit, upload or share content featuring Fondea Studios, our products or our brand, including through Instagram, TikTok, Pinterest, Facebook, reviews, email or other platforms, you grant us a worldwide, royalty-free, non-exclusive licence to use, repost, share, reproduce, edit, crop, publish and display that content for marketing, advertising, website, social media, email and promotional purposes.

This may include your name, username, image, likeness, caption, review, photograph, video or styling content.

You confirm that:

• you own or have permission to share the content;

• the content does not infringe anyone else’s rights;

• the content is not misleading, offensive or unlawful.

If you want us to stop using your content, please contact us at customerservices@fondeastudios.com and we will review your request.

32. Reviews and Customer Submissions

If you submit a review, comment, testimonial, image or other material, you agree that we may use it for marketing and promotional purposes.

We may moderate, edit, refuse or remove reviews or submissions that are offensive, misleading, defamatory, unlawful, irrelevant, fake, promotional or otherwise inappropriate.

You must not submit false reviews or content that infringes the rights of others.

33. Influencer, Creator and Affiliate Content

Any influencer, creator, affiliate or third-party content featuring Fondea Studios must comply with applicable advertising, disclosure and consumer protection rules.

Unless agreed in writing, no person is authorised to make binding claims, guarantees, warranties or representations on behalf of Fondea Studios.

We are not responsible for unauthorised statements made by third parties.

34. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment providers, social media platforms or services.

We are not responsible for third-party websites or services and do not control their content, policies, security or availability.

Your use of third-party services may be subject to their own terms and privacy policies.

35. Privacy and Cookies

We process personal data in accordance with our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that your personal data may be collected and used as described in those policies.

36. Marketing Communications

You may choose to receive marketing emails or other communications from us.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Transactional emails relating to orders, delivery, returns or customer service are not marketing emails and may still be sent where necessary.

If we introduce SMS marketing, separate mobile messaging terms may apply.

37. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of your statutory consumer rights;

• any matter for which liability cannot legally be excluded or limited.

Subject to the above, we are not liable for:

• indirect or consequential loss;

• loss of profit;

• loss of business;

• loss of revenue;

• loss of goodwill;

• loss of opportunity;

• loss of data;

• reputational loss;

• emotional distress or disappointment;

• delays caused by third parties;

• losses not reasonably foreseeable at the time of contract.

Where we are liable to you, our liability will be limited to the price paid for the product giving rise to the claim, except where the law requires otherwise.

38. Business Customers

Our website is intended for consumer purchases.

If you purchase from us as a business, trader, reseller or for commercial purposes, you agree that:

• consumer cancellation rights do not apply;

• we exclude all implied terms to the fullest extent permitted by law;

• we are not liable for loss of profit, loss of business, loss of goodwill, loss of opportunity or indirect loss;

• our total liability is limited to the amount paid for the relevant products.

39. Events Outside Our Control

We will not be liable for failure or delay in performing our obligations where caused by events outside our reasonable control.

This includes:

• strikes or labour disputes;

• courier disruption;

• supplier delays;

• customs delays;

• transport disruption;

• natural disasters;

• fire, flood, storm or severe weather;

• epidemic, pandemic or public health emergency;

• war, terrorism, civil unrest or threat thereof;

• government restrictions;

• import or export restrictions;

• utility failure;

• telecommunications or internet failure;

• payment provider failure;

• cyber incidents;

• platform outages;

• Shopify or third-party service disruption.

Our obligations will be suspended for the duration of the event. We will take reasonable steps to minimise the impact where possible.

40. Changes to These Terms

We may update these Terms from time to time.

The Terms that apply to your order will be the Terms in force at the time you place your order, unless a change is required by law or government authority.

You should check this page regularly.

41. Transfer of Rights

We may transfer, assign, subcontract or otherwise deal with our rights and obligations under these Terms, provided this does not materially reduce your consumer rights.

You may not transfer your rights or obligations without our written consent.

42. Severance

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as deleted and the remaining parts will continue in full force.

43. Entire Agreement

These Terms, together with the policies referred to in them, form the entire agreement between you and us in relation to your use of our website and purchase of products.

You acknowledge that you have not relied on any statement, promise, representation or assurance that is not set out in these Terms, except where the law says otherwise.

Nothing in this clause limits liability for fraud.

44. Complaints

If you have a complaint, please contact us first so we can try to resolve it.

Email: customerservices@fondeastudios.com

Please include:

• your name;

• order number;

• contact details;

• a clear description of the issue;

• supporting photographs or documents where relevant.

We aim to respond within a reasonable time.

45. Alternative Dispute Resolution

If we cannot resolve a complaint between us, you may have the option to use an alternative dispute resolution provider.

We are not obliged to use a specific ADR provider unless required by law, but we will consider reasonable requests to resolve disputes fairly.

46. Governing Law and Jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer living in the UK, you may bring legal proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction.

47. Contact Us

For questions about these Terms, please contact:

Fondea Studios
Email: customerservices@fondeastudios.com
Website: [Insert website URL]
Address: [Insert business/registered address]